Sales policy

The amount payable for each product you order is the one that appears on the Site at the time of your purchase next to that product. This price is expressed in Canadian dollars.

Delivery fees and applicable sales taxes are extra. reserves the right to change the price of products offered on the Site at all times and without notice.

The price of the products offered on the Site may differ from the price offered for the same products in the Madame Pickwick physical store.

The products offered in the Madame Pickwick physical store may differ from the site.

Payment/billing method

Credit card payment is the only form of payment that allows you to make online purchases on VISA and MasterCard credit cards are accepted on the Site. Please note that when you place an order through the Site, you can print a preliminary invoice. The confirmation email you receive shortly thereafter from is also a preliminary invoice.

Accepting an order

Receiving confirmation of an order by email does not automatically mean that accepts the order and is not a confirmation that is committed to selling the products mentioned. reserves the right, without further prior notice, to refuse to do business with a customer and/or set a quantity limit for any item in an order.

Legal guarantees

The Quebec Civil Code and the Consumer Protection Act provide legal safeguards, including hidden defects and the use of goods sold. These legal guarantees also apply to this sale. This guarantee cannot reduce or remove the manufacturer’s legal warranty where it exists.

Product out of stock

A product that is out of stock is a product that is lacking to fully execute an order. It is possible that the product is on order, missing, recalled by the manufacturer or discontinued (if this is the case, you will be notified later). In the event that has to wait for one or more out-of-stock items to become available, your order may be withheld before being shipped. does not guarantee the availability of the products offered on the Site. will not be responsible at any time for any damage you may have suffered due to a stock outage.

Availability of merchandise cannot guarantee the availability of inventory of products offered on the Site. However, if cannot deliver any of the products you have ordered due to inventory shortfalls, you may choose to get a partial delivery or wait for the missing item and receive a full delivery.

In this event, will notify you by email when the product or products ordered become available. cannot be held responsible for any damage due to a lack of inventory.

Product description

Madame Pickwick is doing everything in her power to ensure the highest accuracy on the site. However, Madame Pickwick does not guarantee that the product description or other content on the site is accurate, complete, reliable, up-to-date or error-free. If a product proposed by does not conform to its description, your only recourse is to return it to us, in its original state.


Prices for our products are shown in Canadian dollars, and applicable taxes will be added. All orders, regardless of origin, are payable in Canadian dollars. reserves the right to change its prices at any time. Products are always charged on the basis of the rates in effect at the time of order registration.

Taxes calculates taxes based on the address where the order will be shipped. For an order to be delivered to Canada, taxes will be dependent on the province; for example, for Quebec, the taxes added will be the T.V.Q. (Quebec Sales Tax) and the T.P.S. (Tax on Goods and Services).


Your purchases are settled by credit card: MasterCard or Visa. The transaction is forwarded to TD Canada Trust for processing through the Converge Secure Payment Gateway. The proposed fees will have to be paid according to the payment procedure described during the registration process. The customer agrees to pay the total cost and expenses related to the purchased product, including taxes. can change the price after notifying the customer. The customer is solely responsible for the actual payment of the purchased product. Only the user is responsible for paying by credit card for the proposed service. is not responsible for payment issues related to the operation of TD Canada Trust’s e-commerce service or converge Secure Gateway.

Risk of loss

Any purchase of goods made on is made under a shipping contract. This means that the risk of loss and ownership of the goods is transferred to you at the time we hand over the goods to the carrier.

Privacy and information security policy

Your online shopping is secure at Madame Pickwick.

Your information, as well as your credit card information, is sent in the form of an encrypted e-mail message that ensures the confidentiality of the information contained in it.

As a result, this message cannot be intercepted, altered or decoded by an intermediary.

Pickwick and her partners meet SSL secure transmission standards, so your transaction will always be routed securely. Your payment is routed to TD Canada Trust through the Converge payment gateway.

Madame Pickwick does not keep any computer data on any credit information transactions and does not have access to your credit card number. That’s why you need to resubmit your credit information with each new transaction.

Madame Pickwick is committed to protecting your personal data and privacy. However, no security mechanism is perfect and you should be aware that there is always some risk that the personal information you pass on to will be disclosed without’s fault and without your consent. disclaims any responsibility for the fact that such confidential information about you may be disclosed, except in cases of negligence on the part of

Data banks

In certain circumstances, when buying products or registering for an advertising contest, requires you to provide your name, address, email address and, if you accept, other information. Where possible, will provide you with the means to verify that the confidential information you provide is accurate and up-to-date. The payment information for your order is external to the Site. The information collects on you allows you to open an account in your name, process your order, join you in the event that you win a prize in a competition, customize its relationship with you and, if you allow it, send you, from time to time, personalized information about the Site and its products. does not provide access to confidential information about you to its advertisers and/or partners. In addition, does not market its user lists. You always have the choice to demand no longer receive information on the Site and its products by emailing us:

Links to other sites

The Site includes links to websites operated by other companies. By clicking on these links, you leave the site The latter has no control over the operation of these websites and the fact that they are listed on the Site does not in any way commit the responsibility of We recommend that you pay particular attention to the policies to protect the confidential information of these sites.


The cookie is a tiny file that is incorporated into your hard drive from certain pages of the Site. Cookies are harmless in that they cannot extract information from your hard drive. The cookies are used for the sole purpose of customizing your future use of the Site. This technology does not systematically make personal information about you available to You can no longer be subject to cookies at any time by changing the configuration of your computer, but in the case of the site,cookies are necessary for the operation of the site.


This agreement and the documents referred to in it constitute the entire agreement between and you regarding the purpose of the agreement. Failure to to insist on the strict enforcement of a clause in this agreement or its failure to enforce it should not be construed as a waiver of the application of a clause or right. In the event that a competent court found that a provision of this agreement was null, invalid or otherwise non-binding, that judgment will have no bearing on the other provisions of this agreement.

By navigating, you agree to be bound by the terms and conditions of this contract. You acknowledge that you have read and understood these conditions. If you don’t want to be bound by these terms of use, you can’t use and order products.

It is strictly forbidden to use any trademark or logo reproduced on this Site, without the prior written permission of their respective owners.

You are prohibited from downloading, posting, publishing, transmitting, reproducing or distributing, in any way, information or other information obtained by the Site that is protected by copyright or other intellectual property rights, or works derived from it, without obtaining written permission from the right holder in question.

The Site and the elements contained in it are provided as is, without any guarantee, implicit or explicit. disclaims any liability and gives no guarantee, including a guarantee of suitability for a particular use or a guarantee of reliability and accuracy of the elements reproduced on the Site. and its directors, officers or employees shall not be held responsible at any time for any damage arising from any error or information that may be on the Site. In the event that such errors or information are discovered, undertakes to notify its customers as soon as possible. Please note that some items and colors may be slightly different from the illustration on the Site.

Responsibility will not be liable for any or all of its obligations to you, or for any damages or losses you may suffer, if the non-performance, damage or loss resulting from a case of force majeure or a circumstance beyond his control.

If were held liable for a customer, that liability would be limited to the amount the customer paid to for the purchase of products through the Site.

Despite the above, the customer enjoys all the rights and obligations that a consumer may have under any applicable law or regulation.